Unmatched support, superior service
and strong warranties set APC apart
APC UPS systems and line conditioners are warranted for a full two years, SurgeArrest products for life! APC products also offer Lifetime Equipment Protection up to $25,000. For as long as you own your APC product, if your properly connected equipment is ever damaged by an AC surge, including surges due to lightning, APC will repair or replace our product and up to $25,000 of connected equipment (US and Canada only, see policy for details).
APC's new ProtectNet line of data line surge suppressors feature a unique Double-Up Supplemental Equipment Protection Policy, under which the total recoverable limits of another APC AC product's Lifetime Equipment Protection policy is doubled, up to $50,000! (US and Canada only, see policy for details).
- In-Warranty Service: Should your unit require service during the first two years, we'sll send an immediate replacement unit! Just ask for an RMA and return the original unit FOB to APC. Replacement units carry a warranty equal to the balance of the original warranty or 90 days, whichever is greater.
- On-Site Service Warranty: When you purchase the on-site service warranty you'sll have the convenience of a nationwide network of APC Authorized Service Technicians who perform same-day or next-day replacement of UPSs.
- Three-Year Warranty Extension: At any time during the standard two-year warranty period you can purchase an extension to enjoy warranty coverage for a total of five full years from the original product purchase date.
- Out-of-Warranty Service: For service out of warranty, simply return your unit FOB to APC under an RMA. We'sll send you a replacement unit with a 90 day warranty. You may also opt for our Next Day Cross-Ship option to receive a replacement overnight. (Cross-shipping charges billed to credit card or PO.)
APC's Swap-UPS program lets you take a proactive stance on battery replacement to reduce the likelihood of a field failure. Swap your original unit under RMA for a factory reconditioned unit with a two-year warranty. (Refurbished units are shipped FOB. Fees vary per unit.)
Trade-UPS: Wish you had bought a new Smart-UPS instead of Brand X? Now get a new APC unit at a discount by trading in an APC or competitive unit. (Trade-in unit must be returned under RMA.)
With either program, your future purchases benefit from your initial investment in APC.
Our engineers will treat your question quickly and professionally.
- Toll Free : (800) 800-4APC
- Internet e-mail address : apctech @ apcc.com
- Compuserve ID : 75300.2745 @ compuserve.com
Problems you can't figure out? APC engineers and our resellers will provide a power audit, identifying the cause of your problems and recommending an appropriate solution.
APC manufactures the best power protection in the world, and we love to prove it. Find out the facts! Bring any competitive UPS system to our test labs and make the measurements yourself: blackout response, voltage regulation, IEEE surge tests and more! APC Lab testing is available by appointment.